Reporting directly to the Head of IT, this role is working on a full time, permanent basis.
The successful candidate will be provided with the training necessary to gain knowledge, skills and confidence in event-based technology services.
The role will work towards the delivery of the following main areas of responsibility:
Installing and supporting the Events IT function including Wi-Fi, Internet and Telephony services provided by Manchester Central to all Organisers, Exhibitors and Visitors
Managing the Events IT mailbox and responding to all exhibitor and customer queries with a high standard of service and technical expertise
Ensuring timely and thorough testing and routine maintenance and upgrade of Events IT infrastructure and systems to ensure certainty of delivery throughout events
Daily checks on the buildings IT systems including visual checks of Digital Signage so that they work at optimum efficiency as well as monitor FOH areas from an IT point of view
The ideal candidate will have:
Excellent communication skills
A customer centred approach to delivery
The ability to work flexibly as per business requirements
You must:
Familiar with technical terminology used in IT
Proactive, adaptable and able to work calmly under pressure
Organised and have the ability to prioritse when needed
Committed to delivering a reliable, high-quality customer experience